Member Services Associate
At Grassroots Cannabis, we grow and process high quality cannabis products that are infused with passion and crafted with care. From our innovative growers who adhere to strict quality and safety standards, to our state-of-the-art facilities, we create premium products to help people achieve their wellness goals. As one of the largest multi-state cannabis company in the U.S., we operate across several markets with our headquarters located in Chicago. We are continuing to expand our footprint to help achieve our goal of providing access to safe and quality cannabis nationwide. We invite you to join the movement and come grow with us.
We are looking for a customer service-oriented and driven candidate to join one of our Greenhouse dispensaries. The Member Services Associate is a motivated, friendly and passionate team member who assists in every day-to-day responsibility throughout the retail space. The Member Services Associate is a person who strives to make great product recommendations and provide a genuine experience to customers with professionalism, poise, and patience. A passion for cannabis coupled with a strong adherence to protocol and compliance is a must for this role. The Member Services Associate transcends cannabis culture by introducing a fresh approach to using cannabis for experienced customers, and newcomers alike.
Greet patients upon arrival of the dispensary
Conduct new patient orientation
Input data into patient database
Address questions and resolve complaints
Provide ongoing education and information to patients
Thorough knowledge of products and services available, as well as competitor products and services
Ability to acquire a state credential by passing required background check and any other requirement listed.
Must be at least 21 years of age.
Proven organizational skills.
Ability to effectively communicate with staff members and managers.
Efficacy with technology and point of sale systems.
A fundamental understanding of cannabinoids and their effects on the body is preferred.
Customer service and/or retail experience.
A passion for cannabis that is translatable to a diverse group of ages, ethnicities, and professionals.
NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as negotiated to meet the ongoing needs of the organization.
At Grassroots Cannabis we are committed to improving the quality of our patients’ lives and restoring well-being. Our medical cannabis dispensaries are setting a new standard of excellence, emphasizing health and wellness in our clean and modern facilities. Our staff is well trained and attentive, striving to serve patients with great respect and compassion.
Besides dispensing medicine, we also provide a wide range of holistic services designed to help patients maintain a healthy lifestyle, reduce stress and manage pain, such as yoga and therapeutic massage.
Grassroots Cannabis provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age disability or genetics.
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