Our Patient Counselors work to provide excellent patient service, perform effective patient consultations, and ensure the distribution of only quality products to patients. The Patient Counselor assesses the individual needs of patients, provides superior product knowledge, and conducts sales transactions efficiently and accurately.
This is a part time position that starts at $12 per hour.
Essential Job Functions
Provide excellent service for all patients
Learn all products on our menu and theirs uses
Assess individual patient needs by asking patients questions regarding their medical conditions and symptoms, carefully listening to patient responses, and further clarifying as needed to determine what type of alternative care might support their conditions
Process sale with accuracy
Participate in continuous training on medical conditions, symptoms, and alternative healing therapies
Always communicate with sensitivity and respect for patients, staff and visitors
Ensure adherence to patient confidentiality guidelines as provided in employee training
Address patient issues, utilizing the Patient Services Manager when appropriate
Perform opening and closing procedures
Ensure departmental and dispensary compliance to internal, local and state policies
Ensure adherence to hygiene and sanitation guidelines
Ensure the accuracy of assigned cash register till
Prevent the diversion of medical cannabis to anyone other than authorized patients
Communicate regularly with the Patient Services Manager to satisfy department needs and patient feedback
Maintain the overall appearance, organization and cleanliness of the department and service counter areas
Attend daily pre-opening meetings
Perform other duties as assigned by the General Manager
One year or more prior experience in retail sales or similar environment
Excellent communication and customer service skills
Knowledge of medical cannabis strains and applications
High school diploma or GED
Basic computer operating skills
Basic math skills
Passion to serve people with debilitating conditions
Ability to obtain state approval to work in the medical cannabis industry
Ability to pass a background check free of felonies
Minimum age requirement: 21 years
Prior experience working within the medical cannabis industry
Prior experience working with medical patients
Some college education
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
At Herbology we are committed to improving the quality of our patients’ lives and restoring well-being. Our medical cannabis dispensaries are setting a new standard of excellence, emphasizing health and wellness in our clean and modern facilities. Our staff is well trained and attentive, striving to serve patients with great respect and compassion.
Besides dispensing medicine, Herbology also provides a wide range of holistic services designed to help patients maintain a healthy lifestyle, reduce stress and manage pain, such as yoga and therapeutic massage.
Herbology provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age disability or genetics.
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